Frequently Asked Questions
Outstation Travel
What is included in the outstation package?
The package includes the vehicle, professional chauffeur, and base kilometers per day. Tolls, state entry charges, and parking fees are not included and will be invoiced additionally.
How are tolls and taxes charged?
All tolls, interstate taxes, and parking charges incurred during the journey are billed separately based on actuals.
What are the minimum kilometers per day?
Outstation trips are calculated on a minimum of 250–300 kms per day, depending on the vehicle category.
Are one-way trips available?
Yes, Zyppys offers both one-way and round-trip options. One-way trips may include additional charges depending on route and vehicle return logistics.
Is driver allowance included?
Driver allowance may apply for overnight trips and will be communicated at the time of booking.
Can I modify my travel plan during the trip?
Yes, itineraries are flexible and can be adjusted with prior coordination.
Airport Transfers
What is included in an airport transfer?
Airport transfers include a fixed package (typically 60 kms / 4 hours) with a professional chauffeur. Tolls, state entry charges, and parking fees are not included and will be invoiced additionally.
Will I be charged for parking at the airport?
Yes, airport parking charges (if applicable) are billed separately as per actuals.
What happens if my usage exceeds the package?
Additional kilometers and time beyond the package will be charged as per applicable rates.
Will the chauffeur wait if my flight is delayed?
Yes, we track flight schedules and adjust pickup timing accordingly.
Will I receive chauffeur details in advance?
Yes, chauffeur and vehicle details are shared prior to the trip via SMS/WhatsApp.
Hourly Rentals
What does an hourly rental package include?
Hourly rentals include a vehicle with chauffeur for a fixed duration and kilometer limit. Tolls, state entry charges, and parking fees are not included and will be invoiced additionally.
Are tolls and parking included in hourly rentals?
No, all tolls, parking, and any applicable entry charges during the booking will be billed separately.
Can I extend my booking duration?
Yes, extensions are possible and will be charged on an hourly basis.
What if I exceed the kilometer limit?
Extra kilometers will be charged per km as per the selected vehicle category.
Is this service suitable for multiple stops?
Yes, hourly rentals are ideal for meetings, events, and city travel with multiple stops.
General
What additional charges should I be aware of?
Apart from the base fare, tolls, state entry charges, and parking fees are not included and will be invoiced additionally, based on actual usage.
How will these additional charges be billed?
All such charges are transparently recorded and included in the final invoice.
What types of vehicles does Zyppys offer?
Zyppys offers premium sedans, luxury vehicles, SUVs, and larger transport options for groups and events.
Is support available during the trip?
Yes, our support team is available throughout your journey for any assistance.